Frequently asked questions
How do I make a booking?
You can browse our locations on our booking page over here.
When will I be charged?
The credit card provided will be charged within 24 hours of making the booking. If the card is declined, the reservation may be cancelled so please make sure the credit card number is correct.
What is your Cancellation & Modification Policy?
Bookings can be cancelled or modified free of charge until 14 days before arrival.
Is Parking available?
Underground building parking is available in select buildings. Parking can be booked during making the booking or by emailing us after the booking is made.
What is your Pre-Arrival requirements?
We want to make the entire process as smooth as possible. For all reservations, we require a credit card authorization form along with a copy of an ID before your arrival. These documents will be emailed to you when a booking made.
What are the fees on my booking?
Over the nightly rate, there is sales tax and a cleaning fee, which is for cleaning after your check-out.
What is your deposit policy?
How can I pay?
We accept credit cards from Visa, Mastercard, and American Express.
Check-in and Check-out times
Check-in time is 3pm - 10pm.
Are fitness facilies provided in the building?
Some buildings have a gym while some don't. Please contact us in advance.
Do you have a kitchen if I want to cook?
Yes, our suites have a full kitchen, ready to cook.
Stove, Oven, Fridge, Dishwasher and Microwave
Dinnerware, Bowls, Glasses
Other kitchen essentials
Do you provide bathroom toiletries?
We provide an initial set of soap, shampoo, lotion and body wash, which will last a few days.
Do you provide cleaning?
Cleaning is provided after your check-out so you do not need to clean before your leave.,
What are your house rules?
What to expect on arrival and how do I get my keys?
We will email you the key pickup and full check-in instructions 2 days before the check-in date. Please make sure your email is correct. If you have any questions or concerns, please email us at email@example.com or call us at 1.800.419.6070.
Do you provide fresh towels, linen or daily housepeeking?
Do you provide additional beds?
While most of our suite have a pull out couch in the living room, we do not provide extra beds. This is due to maximum occupancy requirements and other regulations.